Technical support and system assurance
Support that stays with the mission
Agincourt provides round-the-clock support for covered systems, backed by remote telemetry and management tools that help our technical team investigate issues, maintain visibility and coordinate recovery.
Always available
Technical help when it is needed
Report service-impacting issues at any time. We establish the operational impact, gather the right evidence and coordinate the appropriate technical response.
Incident intake
Report faults through the agreed support channel at any time.
Technical triage
We assess priority, collect relevant evidence and identify the safest next action.
Coordinated recovery
Our team works with authorised contacts to diagnose, restore and confirm service.
Coverage note: included systems, response targets and escalation arrangements are defined by your Agincourt support agreement. For urgent service-impacting incidents, use the escalation route in that agreement. The online enquiry form is for non-urgent requests and does not replace your agreed 24/7 incident channel.
Remote telemetry and management
See more. Diagnose sooner. Act with control.
Where enabled for a supported deployment, Agincourt’s remote support tooling provides technical health and diagnostic information to help identify faults before an on-site visit is required.
Remote management is used for agreed support activity and coordinated with authorised customer personnel. Available functions depend on the system configuration, network environment and support scope.
Support tool for Windows
Install the Agincourt support tool
Download the Microsoft Installer package only when instructed by Agincourt Support or your organisation’s authorised technical contact.
The installer may require administrator approval. Install it only on the intended supported device and follow the instructions provided with your support case.
